User Feedback :: Whats the problem?



I'm guessing that he uses that little

"Search" button at the top of the page.

This is part of the solution.

The other part is knowing what keywords that you need to type in when you do your search.


I completely understand why a user is unable to find help for his problem if the forum topic uses terminology that he is unaware of, so he is also unable to do the search.

However, if he explains his problem as with "bootable USB",  he should have no problem using those terms in the search process.  So he is either unaware of the search button or decided not to use it.

Thus the friendly reminders for these people.

:)
Quote (compaqjohn @ Oct. 02 2004,05:08)
Well,well.. lots of different views
You know, if you see a question that has been answered before you don't have to bother reading or replying to it.  I wonder if that is in the HOWTO for asking questions?  Monkeys don't read or use computers so probably HOWTO should be written with a computer user in mind,  I agree that there are some very good ones out there, but in general alot of them are very generic and very cryptic still and of course out dated.  Having written does not give right of way to anybody as they are only the opinion of just a comsortium and one will find that very simple questions are still left unanswered.  If howtos done the job they were mean't to do then forums like this would not exsist at all.

Thats the difference between a good community and a great community, no question goes unawnsered...the problem is the same question gets awnsered over and over and over and over and over and over again in different formats!

Its a waste of precious manpower and time (john does this as a hobby not as a business)

P.S. WinXP SP2 (LOOKOUT!!!!!! ITS KNOW TO CAUSE MORE PROBLEMS THAN IT FIXES)

Brian
on a scale of 1 to 10, this bbs is a 10 when it comes to support for us that don't have a clue what they're doing.  :blues:

original here.